Infirmary Health's Specialty Pharmacy provides specialty pharmacy services
to Mobile and Baldwin Counties and surrounding areas. Infirmary Health
Specialty Pharmacies are URAC Accredited and Accreditation Commission
for Health Care (ACHC) Accredited for Specialty Pharmacy. Click on the
seals below to learn more.
Specialty Pharmacy | 09/01/2026
By choosing a healthcare provider that has achieved URAC and ACHC accreditation,
you can take comfort in knowing that you will receive the highest quality
of care. If you have any concerns about the product or service that you
receive from Infirmary Health's Specialty Pharmacy, you may contact ACHC
directly at (855) 937-2242.
The pharmacy staff understand that your medical needs may be complex and
require special knowledge and attention when collaborating with your medical
provider and insurance company. We provide you with the personal service
necessary to ensure that you achieve the most benefit from your therapy.
Why use Infirmary Health Specialty Pharmacy Services?
Personalized patient care
Our specialty pharmacists will work with you to discuss your treatment
plan and address any questions or concerns you may have. Specialty patients
will be automatically enrolled in our Patient Management Program. Once
enrolled in the program, we will discuss your specialty prescriptions
with you, including what to expect and any potential side effects, before
you start taking them.
Collaboration with your providers
We work directly with your provider and are here to make sure any difficulties
you may be having with your treatment are addressed immediately.
Regular follow-ups
Getting your medications and medical supplies quickly and efficiently is
important. We will be in close contact with you during your treatment,
provide refill reminders, and will be your healthcare advocate.
Benefits
Treatment can be costly, and we will help you navigate through the complexities
of the healthcare system to explore every option available to you. Our
pharmacy team will submit prior authorizations, help you with insurance
coverage questions, research co-pay assistance, and identify alternate
funding sources to help pay for your prescriptions.
Delivery
We offer fast and convenient delivery to your home, workplace, or the location
you prefer. A staff member will contact you 5 - 7 days prior to your refill
due date to coordinate the medications you need, update your medical and
insurance records, and to set up and confirm a delivery date and address.
24/7 Support
Clinically trained personnel are available 24 hours a day, 7 days a week
including holidays and weekends. We are always here to answer any questions
or address any concerns you may have. We look forward to providing you
with the best service possible. We know you have many options, and we
thank you for choosing Infirmary Health Specialty Pharmacy.
Helpful Information
Prescription Formats Accepted: Your doctor may send us your prescriptions or you may drop them off at
either of our pharmacy locations.
How to File a Complaint with the Pharmacy: Infirmary Health Pharmacy leadership and staff are committed to providing
excellent patient care and customer service. Patient care and services
shall be rendered in a manner which prevents complaints, however if complaints
or grievances arise, they shall be managed appropriately and resolved
in a timely manner. Complaints may be received in person, in writing,
verbally, phone, fax or email. Complaints are resolved within 14 calendar
days of receipt and patients will be notified of the results of the investigation.
